Terms of Service

1. Acceptance of terms

By creating an account and using Kete CRM, you agree to these terms. If you don't agree, please don't use the service.

2. What Kete CRM is

Kete CRM is a customer relationship management and invoicing tool for small businesses, provided by Hubnexa.

3. Your account

You're responsible for keeping your login details secure and for anything that happens under your account. Let us know right away if you believe your account has been compromised.

4. Pricing

Kete CRM has a free plan and several paid plans. Paid plans are billed monthly or yearly in advance, in New Zealand dollars, exclusive of GST. Add-ons are charged pro rata from the day you add them.

If you cancel a paid plan, we refund the unused portion of the period you have already paid for, calculated pro rata to the date you cancel. Your workspace moves to the free plan rather than closing, so nothing is lost.

If a payment fails, we will keep trying and let you know. Sending and new records pause while an account is overdue, but your existing data stays available.

We will give at least 30 days' notice before changing the price of a plan you are already on.

5. Acceptable use

You agree not to:

• Use the service for anything illegal
• Attempt to access another workspace's data without authorization
• Reverse engineer or attempt to disrupt the service

6. Your data

The business data you enter — contacts, deals, invoices, and everything else — belongs to you. We don't sell it or use it for purposes beyond providing the service.

7. Sending email through Kete CRM

Reminders, invoices and campaigns are sent from our sending domains, so how you use them affects every other business on the platform. You may only email people who have agreed to hear from you, as the Unsolicited Electronic Messages Act 2007 requires. Purchased, scraped or harvested lists are not permitted.

Every campaign must identify you as the sender and include a working unsubscribe. If a workspace generates unusual complaint or bounce rates, we may pause its campaign sending while we look into it. Reminders and invoices keep working.

8. Keeping and deleting your data

You can export your data at any time, and we will always give you the chance to do so before an account is closed.

If you close your account, we keep invoices, quotes and their related records for seven years, matching the period Inland Revenue requires business records to be kept. Other personal information — contacts, leads, activity notes and similar — is deleted 90 days after closure, in line with the Privacy Act 2020, which says personal information should not be kept for longer than it is needed.

Meeting your own record-keeping obligations remains your responsibility. We recommend exporting your records before you close an account.

9. Availability

We aim to keep the service running reliably, but as an early-stage product, we don't currently guarantee a specific uptime commitment.

10. Termination

You can stop using Kete CRM at any time. We may suspend or terminate accounts that violate these terms.

11. Disclaimer

Kete CRM is provided "as is," without warranties of any kind, express or implied.

12. Limitation of liability

To the extent permitted by law, Hubnexa is not liable for indirect, incidental, or consequential damages arising from your use of the service.

13. Governing law

These terms are governed by the laws of New Zealand.

14. Changes

We may update these terms as the product evolves. We'll update the date at the top when we do.

Contact

Questions about these terms: support@hubnexa.net